Are There Enough Phone Calls to Go Around for Hundreds of New Voice AI Vendors?
Calling minutes are not disappearing. European usage has shifted toward online platforms, while India’s regulated calling market continues to grow.
Latest
AI Agents Can Build Apps. Why Can’t They Use Them?
A few weeks ago I rage-coded a fax app (promptfax.app) after I was forced to send a fax again for the first time in a decade. I did not want to deal with sending a one-off fax, so like I often do with stasks I don’t
Voice AI, WebRTC, and MoQ
Some initial commentary on whether Voice AI needs all of WebRTC and where Media over QUIC or machine-oriented media formats could fit.
Inside OpenAI’s gpt-realtime WebRTC Implementation
A condensed look at the WebRTC negotiation, ICE changes, video path, and ChatGPT comparison observed in OpenAI’s gpt-realtime release.
How OpenAI Built Its Realtime WebRTC Gateway
Highlights from my discussion with Sean DuBois about OpenAI’s WebRTC gateway, WebSockets, ICE, audio, scaling, SIP, and embedded devices.
OpenAI’s Realtime WebRTC API: A Guide to the Beta Implementation
A condensed guide to the architecture, media flow, DataChannel events, function calling, and AIY Voice Kit experiment in OpenAI’s Beta Realtime WebRTC API.
Improving Dialogflow Phone Calls by Adding Noise
How to add filler noise (aka comfort noise) and ambient noises to Dialogflow voicebots for the phone to improve the user experience.
Build a Conversational IVR with Amazon’s Lex and Connect in 45 minutes
Review and guide on building an interactive, speech-based conversational / voicebot IVR using Amazon Lex and Amazon Connect
AudioCodes Voice.AI Gateway Review
A review of AudioCodes' Voice.AI Gateway for connecting SIP and phone calls to speech and bot services. Review of the product and tests connecting to Dialogflow.
Building a Multi-business Voicebot IVR
How to apply a Dialogflow agent to multiple different businesses with customization. The post covers how we arrived at our architecture, how we created a templating system for providing customized fulfillment with lots of node.js fulfillment code for reference.
Adding SMS to your Voicebot IVR
How to combine telephony voice and SMS inside the same Dialogflow bot to make a multi-channel, intelligent IVR. Discussion of the use case, voicebot gateway architecture, and using contexts as filters.
Voximplant's Dialogflow Connector: 2019 Review
A deep look at VoxImplant's Dialogflow Connector with some sample code showing how to use it to build an IVR replacement
voicebot
SignalWire’s Dialogflow Connector: 2019 review
Updated review of SignalWire's Dialogflow Connector for connecting phone calls into Dialogflow to add voicebot functionality and replace IVRs. Includes a trick for SMS bots.
voicebot
3 Methods for Connecting a Phone Call to Dialogflow
A look at different ways of creating a telephone voicebot with Dialogflow including a review of Dialogflow's Phone Gateway and methods for communications platform (CPaaS) interaction
speech analytics
Kranky Geek AI in RTC 2018 Event Review
A review of the Kranky Geek AI in RTC event with relevant highlights from speech analytics, voicebot, computer vision, and RTC optimization talks.
voicebot
SignalWire's Dialogflow Connector
Review and walkthrough of SignalWire's Dialogflow connector that lets you pick phone numbers and dial into the voicebot. SignalWire is a new CPaaS offer from the Freeswitch team
voicebot
How to make a dial-in IVR with Dialogflow
A review of Dialogflow's new phone gateway and knowledge connector with a walkthrough on how to use them to build a conversational voicebot IVR in minutes.
analysis
AI in RTC Report Highlights: Speech Analytics & Voicebots show the most promise
Highlights and key findings from the recently released Kranky Geek Research AI in RTC study. Speech Analytics & Voicebots show the most promise. Computer vision and RTC optimization lag behind in adoption.
voicebot
When will Voice AI Replace the Call Center Voice Channel?
Consumer voicebot technology is becoming common place, so how long until this tech pervades the call center? We look at the status of telephony-oriented voicebot technology and when it might arrive.
vision
Computer Vision Training, the AIY Vision Kit, and Cats
Review of how to do computer vision training followed with specifics on how to implement this for the AIY Vision Kit
voicebot
Making IVRs not Suck with Dialogflow (Alexey Aylarov)
Alexey Aylarov of VoxImplant introduces Google's Dialogflow and reviews how they integrated it into their telephony system to provide an alternative to IVRs.
analysis
Which Machine Learning Project Wins with Developers on Github?
A look at data from GitHub to see how 25 different machine learning projects compare against each other in terms of popularity and active development.
analysis
Google uses AI to make phone calls interesting again
Will Google's new Duplex technology that makes calls into business on behalf of users actually help telecom by generating calls? Chad examines what Duplex means for telephony and there this might lead.
review
Making a Star Wars Day Skill for Mycroft - the open source voice assistant
I evaluated Mycroft - an open source voice assistant that runs on a Raspberry Pi 3 or with Google's Voice Kit. To test it, I made a custom skill for Star Wars Day. Mycroft has many of the pieces needed to build your own voice assistant but has a ways to go in some areas.