voice-ai
Are There Enough Phone Calls to Go Around for Hundreds of New Voice AI Vendors?
Calling minutes are not disappearing. European usage has shifted toward online platforms, while India’s regulated calling market continues to grow.
The new cogint.ai
Recent Posts
voice-ai
AI Agents Can Build Apps. Why Can’t They Use Them?
A few weeks ago I rage-coded a fax app (promptfax.app) after I was forced to send a fax again for the first time in a decade. I did not want to deal with sending a one-off fax, so like I often do with stasks I don’t
voice-ai
Voice AI, WebRTC, and MoQ
Some initial commentary on whether Voice AI needs all of WebRTC and where Media over QUIC or machine-oriented media formats could fit.
Archive, 2018-2020
Legacy Voice AI
cogint.ai archives covering NLU, early Voice AI systems, Dialogflow, computer vision, and applied machine intelligence.
dialogflow
Improving Dialogflow Phone Calls by Adding Noise
How to add filler noise (aka comfort noise) and ambient noises to Dialogflow voicebots for the phone to improve the user experience.
voicebot
Build a Conversational IVR with Amazon’s Lex and Connect in 45 minutes
Review and guide on building an interactive, speech-based conversational / voicebot IVR using Amazon Lex and Amazon Connect
voicebot
AudioCodes Voice.AI Gateway Review
A review of AudioCodes' Voice.AI Gateway for connecting SIP and phone calls to speech and bot services. Review of the product and tests connecting to Dialogflow.
voicebot
Building a Multi-business Voicebot IVR
How to apply a Dialogflow agent to multiple different businesses with customization. The post covers how we arrived at our architecture, how we created a templating system for providing customized fulfillment with lots of node.js fulfillment code for reference.
voicebot
Adding SMS to your Voicebot IVR
How to combine telephony voice and SMS inside the same Dialogflow bot to make a multi-channel, intelligent IVR. Discussion of the use case, voicebot gateway architecture, and using contexts as filters.
review
Voximplant's Dialogflow Connector: 2019 Review
A deep look at VoxImplant's Dialogflow Connector with some sample code showing how to use it to build an IVR replacement
voicebot
SignalWire’s Dialogflow Connector: 2019 review
Updated review of SignalWire's Dialogflow Connector for connecting phone calls into Dialogflow to add voicebot functionality and replace IVRs. Includes a trick for SMS bots.
voicebot
3 Methods for Connecting a Phone Call to Dialogflow
A look at different ways of creating a telephone voicebot with Dialogflow including a review of Dialogflow's Phone Gateway and methods for communications platform (CPaaS) interaction
speech analytics
Kranky Geek AI in RTC 2018 Event Review
A review of the Kranky Geek AI in RTC event with relevant highlights from speech analytics, voicebot, computer vision, and RTC optimization talks.