Improving Dialogflow Phone Calls by Adding Noise
How to add filler noise (aka comfort noise) and ambient noises to Dialogflow voicebots for the phone to improve the user experience. ... read more
Build a Conversational IVR with Amazon’s Lex and Connect in 45 minutes
Review and guide on building an interactive, speech-based conversational / voicebot IVR using Amazon Lex and Amazon Connect ... read more
AudioCodes Voice.AI Gateway Review
A review of AudioCodes' Voice.AI Gateway for connecting SIP and phone calls to speech and bot services. Review of the product and tests connecting to Dialogflow. ... read more
Building a Multi-business Voicebot IVR
How to apply a Dialogflow agent to multiple different businesses with customization. The post covers how we arrived at our architecture, how we created a templating system for providing customized fulfillment with lots of node.js fulfillment code for reference. ... read more
Adding SMS to your Voicebot IVR
How to combine telephony voice and SMS inside the same Dialogflow bot to make a multi-channel, intelligent IVR. Discussion of the use case, voicebot gateway architecture, and using contexts as filters. ... read more