How to make a dial-in IVR with Dialogflow
A review of Dialogflow's new phone gateway and knowledge connector with a walkthrough on how to use them to build a conversational voicebot IVR in minutes. ... read more
AI in RTC Report Highlights: Speech Analytics & Voicebots show the most promise
Highlights and key findings from the recently released Kranky Geek Research AI in RTC study. Speech Analytics & Voicebots show the most promise. Computer vision and RTC optimization lag behind in adoption. ... read more
When will Voice AI Replace the Call Center Voice Channel?
Consumer voicebot technology is becoming common place, so how long until this tech pervades the call center? We look at the status of telephony-oriented voicebot technology and when it might arrive. ... read more
Making IVRs not Suck with Dialogflow (Alexey Aylarov)
Alexey Aylarov of VoxImplant introduces Google's Dialogflow and reviews how they integrated it into their telephony system to provide an alternative to IVRs. ... read more
Google uses AI to make phone calls interesting again
Will Google's new Duplex technology that makes calls into business on behalf of users actually help telecom by generating calls? Chad examines what Duplex means for telephony and there this might lead. ... read more