voice-ai
Are There Enough Phone Calls to Go Around for Hundreds of New Voice AI Vendors?
Calling minutes are not disappearing. European usage has shifted toward online platforms, while India’s regulated calling market continues to grow.
Chad Hart
Chad is a market analyst and product consultant at cwh.consulting, a product management, marketing, and strategy advisory. More at about him https://chadwallacehart.com/bio or https://cwh.consulting
voice-ai
AI Agents Can Build Apps. Why Can’t They Use Them?
A few weeks ago I rage-coded a fax app (promptfax.app) after I was forced to send a fax again for the first time in a decade. I did not want to deal with sending a one-off fax, so like I often do with stasks I don’t
voice-ai
Voice AI, WebRTC, and MoQ
Some initial commentary on whether Voice AI needs all of WebRTC and where Media over QUIC or machine-oriented media formats could fit.
voice-ai
Inside OpenAI’s gpt-realtime WebRTC Implementation
A condensed look at the WebRTC negotiation, ICE changes, video path, and ChatGPT comparison observed in OpenAI’s gpt-realtime release.
voice-ai
How OpenAI Built Its Realtime WebRTC Gateway
Highlights from my discussion with Sean DuBois about OpenAI’s WebRTC gateway, WebSockets, ICE, audio, scaling, SIP, and embedded devices.
voice-ai
OpenAI’s Realtime WebRTC API: A Guide to the Beta Implementation
A condensed guide to the architecture, media flow, DataChannel events, function calling, and AIY Voice Kit experiment in OpenAI’s Beta Realtime WebRTC API.
dialogflow
Improving Dialogflow Phone Calls by Adding Noise
How to add filler noise (aka comfort noise) and ambient noises to Dialogflow voicebots for the phone to improve the user experience.
voicebot
AudioCodes Voice.AI Gateway Review
A review of AudioCodes' Voice.AI Gateway for connecting SIP and phone calls to speech and bot services. Review of the product and tests connecting to Dialogflow.
voicebot
Building a Multi-business Voicebot IVR
How to apply a Dialogflow agent to multiple different businesses with customization. The post covers how we arrived at our architecture, how we created a templating system for providing customized fulfillment with lots of node.js fulfillment code for reference.
voicebot
Adding SMS to your Voicebot IVR
How to combine telephony voice and SMS inside the same Dialogflow bot to make a multi-channel, intelligent IVR. Discussion of the use case, voicebot gateway architecture, and using contexts as filters.
review
Voximplant's Dialogflow Connector: 2019 Review
A deep look at VoxImplant's Dialogflow Connector with some sample code showing how to use it to build an IVR replacement
voicebot
SignalWire’s Dialogflow Connector: 2019 review
Updated review of SignalWire's Dialogflow Connector for connecting phone calls into Dialogflow to add voicebot functionality and replace IVRs. Includes a trick for SMS bots.