speech analytics
Kranky Geek AI in RTC 2018 Event Review
A review of the Kranky Geek AI in RTC event with relevant highlights from speech analytics, voicebot, computer vision, and RTC optimization talks.
Chad Hart
Chad is a market analyst and product consultant at cwh.consulting, a product management, marketing, and strategy advisory. More at about him https://chadwallacehart.com/bio or https://cwh.consulting
voicebot
SignalWire's Dialogflow Connector
Review and walkthrough of SignalWire's Dialogflow connector that lets you pick phone numbers and dial into the voicebot. SignalWire is a new CPaaS offer from the Freeswitch team
voicebot
How to make a dial-in IVR with Dialogflow
A review of Dialogflow's new phone gateway and knowledge connector with a walkthrough on how to use them to build a conversational voicebot IVR in minutes.
analysis
AI in RTC Report Highlights: Speech Analytics & Voicebots show the most promise
Highlights and key findings from the recently released Kranky Geek Research AI in RTC study. Speech Analytics & Voicebots show the most promise. Computer vision and RTC optimization lag behind in adoption.
voicebot
When will Voice AI Replace the Call Center Voice Channel?
Consumer voicebot technology is becoming common place, so how long until this tech pervades the call center? We look at the status of telephony-oriented voicebot technology and when it might arrive.
vision
Computer Vision Training, the AIY Vision Kit, and Cats
Review of how to do computer vision training followed with specifics on how to implement this for the AIY Vision Kit
analysis
Which Machine Learning Project Wins with Developers on Github?
A look at data from GitHub to see how 25 different machine learning projects compare against each other in terms of popularity and active development.
analysis
Google uses AI to make phone calls interesting again
Will Google's new Duplex technology that makes calls into business on behalf of users actually help telecom by generating calls? Chad examines what Duplex means for telephony and there this might lead.
review
Making a Star Wars Day Skill for Mycroft - the open source voice assistant
I evaluated Mycroft - an open source voice assistant that runs on a Raspberry Pi 3 or with Google's Voice Kit. To test it, I made a custom skill for Star Wars Day. Mycroft has many of the pieces needed to build your own voice assistant but has a ways to go in some areas.
Welcome to cogint.ai
cogint stands for Cognitive Interactions. That could mean a lot of things, but I am taking it to mean adding intelligence to our every day communications. The interactions can be person to person, person to machine, or one of the myriad of combinations possible when you start adding smarts before,