Highlights and key findings from the recently released Kranky Geek Research AI in RTC study. Speech Analytics & Voicebots show the most promise. Computer vision and RTC optimization lag behind in adoption. ... read more
Consumer voicebot technology is becoming common place, so how long until this tech pervades the call center? We look at the status of telephony-oriented voicebot technology and when it might arrive. ... read more
A look at data from GitHub to see how 25 different machine learning projects compare against each other in terms of popularity and active development. ... read more
Will Google's new Duplex technology that makes calls into business on behalf of users actually help telecom by generating calls? Chad examines what Duplex means for telephony and there this might lead. ... read more
